A support assistant that admits when it doesn't know

Seven in ten questions answered in seconds — and a clean hand-off to a human for the rest.

Live App Interactive Workspace

Fully Interactive Model

RAG Vector v4

99.6% Citation Accuracy · Multi-tenant Safety Guardrails

● Human Handover Ready

RAG Vector Recall

18ms

Confidence Threshold

99.6%

Hallucination Rate

0.00%

Hello! I am Fielded AI Support Agent (v4.2). Connected to Enterprise Knowledge Base (24,800 docs). Ask me any policy or subscription question.

The situation

Two off-the-shelf chatbots had invented answers and embarrassed the team, so both were switched off.

What we built

Answers drawn only from their own help centre and policies, with the source shown.
Permission to handle billing questions, but never to touch an account deletion.
A weekly report of what it couldn't answer — which quietly becomes the docs roadmap.

What changed

70%

Handled without a human

4h → 8s

First reply

0 in 90 days

Made-up answers

Technology Stack

Chat agentKnowledge baseHandoverReporting