A multilingual triage bot that routes tickets in 12 languages

Support tickets in any language auto-classified, translated, and routed to the right team — no manual sorting.

Live App Interactive Workspace

Fully Interactive Model

RAW INCOMING TICKET (ES):

"Error en la factura de compra y doble cobro en tarjeta"

AI TRANSLATION & ENTITY RECOGNITION (90ms):

"Invoice calculation error on checkout & double charge on card"

Billing / Payment GatewayP0 CRITICAL

✓ Auto-routed to On-Call Regional Engineer Queue in 1.2 seconds

The situation

A global SaaS company received tickets in 12 languages. Manual routing took hours and mis-routed 30% of high-priority issues.

What we built

Language detection and real-time translation so every agent reads tickets in their own language.
Intent classification that routes billing, technical, and security tickets to specialised queues.
An escalation chain that pages on-call engineers for P0 issues within 90 seconds of submission.

What changed

30% → 2%

Mis-routed tickets

4h → 90s

First response (P0)

3 → 12

Languages supported

Technology Stack

NLPTranslation APITicketingPagerDuty