A patient portal that cut admin calls by half

Patients now book, reschedule, and upload documents online — staff spend time on care, not paperwork.

Live App Interactive Workspace

Fully Interactive Model

Elena Vance

Patient ID: #KL-94028 · Insurance Verified ✓

UPCOMING APPOINTMENT

2026-08-18 at 10:30 AM · Telehealth Video Room

Confirmed

Medical History QuestionnaireInsurance Card ScanHIPAA Telehealth Consent

The situation

Reception handled 140 calls a day, most for appointment changes or insurance uploads. Staff burnout was critical.

What we built

A self-service portal where patients manage bookings, upload insurance cards, and complete intake forms.
Automated reminders via SMS and email that cut no-show rates without staff effort.
A staff dashboard that flags incomplete profiles so nothing falls through at check-in.

What changed

−54%

Admin calls

−31%

No-shows

12min → 3min

Onboarding time

Technology Stack

PortalHIPAASMSDashboard